First, bravo GoTrax for the BEST shipping protected item ever!! There was no way for this bike to get damaged in shipment - EVERYTHING was protected. 98% assembled out of the box. Unfolding, installing the pedals, putting the seat in the stem and putting the handlebars in it's stem counts as 2%. It had a charge and I was immediately able to take a spin!! We bought two bikes. One was perfect, the other was almost perfect. It has a bit of a rubbing sound in the rear end. I'm sure it's a minor adjustment (as they pointed out in the description - it might happen - so I was ready for that). We are taking the bikes on their first RV trip this weekend and we are SO looking forward to seeing what the bikes can do. If initial indications are anything like what we can expect, this is gonna be FUN!!!