Warranty Information

At xPark Electric Rides, we stand behind the quality and performance ofour products. Our warranty program is designed to provide you with peace ofmind, ensuring that your electric scooter, bike, skateboard, or riding toy iscovered against manufacturing defects and certain damages. Here’s what you needto know about our warranty coverage:

Coverage Details

Our warranty coverage varies by product and typically includes protection against defects in materials and workmanship. It may also cover certain components such as the motor, battery, frame, and electronics. Specific coverage details can be found in the warranty documentation provided with your purchase.

Duration of Coverage

The duration of our warranty varies depending on the product and its components. Typically, warranties range from 6 months to several years, ensuring that you have ample time to enjoy your electric ride with confidence. Please refer to your product’s warranty documentation for exact terms and conditions.

What’s Not Covered

While our warranty provides extensive coverage, it’s important to note that it does not cover damages caused by misuse, accidents, unauthorized modifications, normal wear and tear, or failure to follow recommended maintenance procedures. Additionally, cosmetic damages that do not affect the functionality of the product may not be covered under warranty.

Making a Warranty Claim

If you believe your product is eligible for warranty service due to a covered issue, we encourage you to contact our customer service team promptly. You may need to provide proof of purchase and a description of the issue. Our team will guide you through the claims process and work to resolve the issue efficiently.

Customer Satisfaction Guarantee

Beyond our warranty coverage, we are committed to ensuring your satisfaction with our products and services. If you have any concerns or questions regarding warranty terms, coverage, or claims, our knowledgeable customer service representatives are here to assist you. We strive to provide timely and effective solutions to uphold our commitment to customer satisfaction.

Contact Us

For more information about our warranty coverage or to initiate a warranty claim, please visit our Contact Us page, call us at (804) 991-8549. email us at  customerservice@xparkelectricrides.com, or We’re here to support you throughout your ownership of an xPark Electric Ride, ensuring you experience the thrill of electric mobility with confidence.

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