Refunds and Return Policies

At xPark Electric Rides, we are committed to providing our customers with top-notch electric scooters, bikes, skateboards, and ATVs. However, we understand that sometimes a product may not meet your expectations or needs. To ensure your complete satisfaction, we have established comprehensive refunds and return policies. Here’s everything you need to know about returning or exchanging a product and how to request a refund.

Our Return Policy

Our return policy is designed to be straightforward and customer-friendly. If you are not entirely satisfied with your purchase, you have the option to return it under the following conditions:

1. Return Period: You can return your product within 30 days from the date of delivery.
2. Condition: The item must be in new and unused condition, with all original packaging, manuals, and accessories included. Items that show signs of use or damage may not be eligible for a full refund.
3. Proof of Purchase: A valid proof of purchase, such as an order confirmation email or receipt, is required to process a return.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team at support@xparkelectricrides.com to request a return authorization. Provide your order number, the item you wish to return, and the reason for the return.
2. Receive Return Instructions: Our customer support team will provide you with detailed instructions on how to return your item. This will include the return address and any additional information required.
3. Ship the Item: Carefully package the item in its original packaging and ship it to the address provided. Ensure that you include the return authorization form or any necessary documentation.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping service and purchasing shipping insurance for your protection.

Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets the return conditions. If the item is approved for a return, we will process your refund. Here’s how it works:

1. Inspection and Approval: Our team will inspect the returned item within 5-7 business days of receipt. If the item meets the return conditions, we will approve the refund.
2. Refund Issuance: Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or payment provider.
3. Partial Refunds: In some cases, partial refunds may be granted if the item shows signs of use or is missing original packaging or accessories.

Exchanges

If you wish to exchange your item for a different model or product, please contact our customer support team. The exchange process involves returning the original item and placing a new order for the desired item. Our team will guide you through the process and provide any necessary assistance.

Non-Returnable Items

Certain items are not eligible for return, including:

• Items marked as final sale
• Gift cards
• Items that have been used or damaged
• Customized or personalized products

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly, including providing a replacement or issuing a full refund. To expedite the process, please provide photos of the damaged or defective item along with your order number and a description of the issue.

Conclusion

At xPark Electric Rides, we strive to provide a seamless and hassle-free experience for our customers. Our comprehensive refunds and return policies are designed to ensure your satisfaction and peace of mind with every purchase. Whether you need to return an item, request a refund, or exchange a product, our dedicated customer support team is here to assist you every step of the way.

For any questions or to initiate a return, please contact us at support@xparkelectricrides.com. We are committed to ensuring your complete satisfaction and look forward to serving you.