Return Policy Overview

Eligibility for Returns

You may return most new, unopened items within 30 days of delivery for a full refund.

Items must be returned in their original condition, with all packaging, accessories, and documentation included.

Non-Returnable Items

Certain products, such as custom or personalized items, may not be eligible for return.

Used or damaged items not due to our error are not eligible for return.

Return Process

To initiate a return, please contact our customer service team with your order number and reason for return.

Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed.

Securely package the item and include the RMA number clearly on the outside of the package.

Shipping Costs

If the return is due to our error (e.g., wrong item or defective product), we will cover the return shipping costs.

For all other returns, the customer is responsible for the return shipping costs.


Once we receive and inspect the returned item, we will process your refund within 7-10 business days.

Refunds will be issued to the original payment method used for the purchase.

Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card provider.

For all other returns, the customer is responsible for the return shipping costs.

Contact Us

For any questions or assistance regarding returns, please reach out to our customer service team via email at or call us at (555) 123-4567. We are here to help ensure your satisfaction with every purchase from xPark Electric Rides.

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